Today’s customers value experiences as much as (if not more than) things. Therefore, they’re buying based on how you make them feel, not just on what you have to offer. This experience-over-things mentality has contributed to the rise of the pop-up, specifically the pop-up’s popularity with brands, event marketers and experience creators.
For brands that are investing in pop-up stores, it’s important to know and measure the pop-up shop’s success. With digital resources that capture in-store customer engagement and footprint, brands, agencies and event marketers are able to effectively measure the success of pop-up stores and experiences.
Last June 2019, Dogville hosted a ‘pup-up’ experience; a unique, interactive play space for dogs and dog-lovers in New York’s buzzy SoHo neighborhood. With an indoor dog park, a ‘destroyable’ living room, a food bar for pups and a puppy spa, Dogville created an experience only for dogs, as the agency who created the concept saw a “sharp increase in spending on our furry best friends” within the last year.
The ultimate measure of pop-up success is foot traffic conversion to the venue or physical retail experience space. Brands drive traffic to their pop-ups organically through content, influencer marketers and by buying ads and re-targeting from different channels including Instagram, Facebook and Google.
With GoGoGuest, brands can measure ad and social media conversion at the physical retail level through:
QR code web sign ups for raffles in-store
By digitizing the pop up experience, This Is Dogville was able to capture first-party data which funneled directly to a customer relationship management data base. This proved to be valuable to the organizers and sponsors.
Here are the key benefits:
Each digital touch point like Guest WiFi, QR Codes and iPad devices for survey entries offered opportunities for This Is Dogville to create and send smart automations or triggered email messages.
Since the pop up ran for 30-days there was plenty of opportunity to re-target triggered emails based on demographic and behavior. This Is Dogville saw 18% repeat visitor conversion from a combination of smart email campaigns and social media ads.
What is next: Here is where GoGoGuest comes in as a source for your pop up’s digital touch-points:
Don’t take our word for it. We encourage you to dive in and dig deeper. Have you read The Customer Engagement Playbook? Produced by the GoGoGuest team, it offers actionable next steps and best practices on how to implement these actionable full cycle marketing tips from creating awareness, customer engagement to growing customer loyalty that drive value.
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