General FAQs

General FAQs

Why Choose GoGoGuest?

Understanding guest behavior is critical to staying ahead of trends, building powerful marketing and loyalty programs, and converting casual customers into your biggest fans.

Combine your powerful POS system with GoGoGuest’s Customer Intelligence platform to reach guests and personalize offers across all sales channels, both in store and online. Discover key customer insights and elements of your business typically invisible to the naked eye – all without the need for an expensive data scientist or engineering team.

Our Guest Intelligence Solutions:

Unified Data

82% of brands surveyed in 2019 were already unifying customer data in the cloud or planning to begin. Data consolidation across sales channels boosts profits 10-15%. Why not leverage data unification for your restaurant today?

Closed-Loop Reporting conversions

When a restaurant is able to engage and understand a guest’s behavior from their first connection or purchase, there is a 78-85% chance that guests will become loyal.

Creates Raving Fans

52% of guests switch brands when they do not feel appreciated, showing that the more you can get to know your guests, the better!

 

Personalization Counts

Guests who value personalization are willing to pay 77% more than the average guest – meaning when you use the data for menu engineering and personalized marketing, you win!

What Are The Upfront Costs?

The only upfront cost for the GoGoGuest software platform is the implementation cost. Implementation varies based on plans. For installations that include our WiFi marketing and management solution, you may purchase your own hardware or we’ll handle the ordering and shipping of your hardware for a minimal added fee.

We also offer Custom packages so you have the flexibility to add and scale your GoGoGuest software to line up with your business’s unique needs.

What Are The Upfront Costs?

Should you exceed your plan’s limit, here are the overage fees to expect on your monthly subscription payments:

Email Marketing

  • $0.2 for each additional consumer profile with an email address or subscriber beyond your plan’s limit.

SMS Marketing

  • $89.99 for an additional Toll Free Number.
  • $0.02 per additional domestic SMS message beyond your plan’s limit.
  • $0.18 per International mobile SMS message.

How Easy Is GoGoGuest To Set Up?

We created GoGoGuest with non-techies in mind. Set-up is painless, especially with our success team ready to personally support you each step of the way.

For a basic installation with WiFi marketing and management, installation and onboarding takes 7 business days.

For complex, multi-market roll-outs, our customer success and solutions engineer will map out a plan and program that supports your goals and available resources.

Which Software And Apps Do You Integrate With?

One-Click Restaurant Omni-Channel Integrations:

Should you exceed your plan’s limit, here are the overage fees to expect on your monthly subscription payments:

  • Toast
  • Square
  • PAR Technologies – Brink
  • POS
  • NCR
  • Clover
  • OLO
  • Big Commerce
  • Shopify
  • Weebly
  • WooCommerce
  • Vend
  • Ask Nicely
  • Typeform
  • Survey Monkey

What Level Of Customer Support Is Included?

Each package comes with human support through email, SMS or phone. PRO packages come with Premium Support.

Implementation Guidelines

  • Every location signed up for guest WiFi Marketing and Management includes a beautiful and responded branded captive portal that showcases your restaurant.
  • Guest WiFi Marketing and Management implementation can be completed in 7 business days with a network ready location.
  • Guest data management, data sync and more comprehensive guest engagement implementation can vary by the number of data sources and applications that are included as part of the implementation.
  • For large and complex implementation requirements, our customer success and solution engineers will collaborate and partner with your designated program lead.

Implementation Guidelines

How Do You Handle Guest Privacy?

GoGoGuest values and protects consumer privacy. We do not share or sell personal identifying information to third-parties.

From time-to-time, GoGoGuest sends customer surveys to consumers who have opted to participate in product research and customer experience development.

For optimal guest engagement results, brands and businesses are recommended to include easy access to subscriber preference center, privacy and cookie links.

Our Privacy Policy and Terms of Service.

Do You Offer Pop-Up WiFi Service?

GoGoGuest offers Pop-Up WiFi service for brands and businesses in the United States and Canada. Our Pop-Up WiFi packages can be customized based on the scope of your technical requirements, location and duration.

Talk to us about your Pop-Up WiFi service needs. Request More Information

What Are The Terms & Conditions?

  • All GoGoGuest packages are available in monthly or annual subscription payments.
  • Custom and enterprise packages are subject to the agreed upon Initial Term.
  • Service requirements may vary and are dependent on your internal systems.
  • The Order Form is governed by the Dial IQ dba GoGoGuest Terms of Service.

What About WiFi Marketing?

All GoGoGuest packages include a branded WiFi captive portal for each physical retail store. Brands and businesses can choose from two captive portal designs :

1) Guest WiFi with a purchase from your preferred POS system
2) No purchase required.

Check out our Partner Ecosystem to learn about our third-party apps and POS system integrations

Hardware and Network Prerequisites: GoGoGuest comes with seamless integrations with two hardware access points: Cisco Meraki or Ubiquiti (Unifi). If your stores are not using these hardware access points our customer success team will guide you through the process of procuring and installing the right hardware and necessary cloud controllers.

GoGoGuest does not sell or provide the hardware access points and in-store network installation.

We do offer Cloud Controller services for an additional minimal monthly fee of $5.00 per location per month, if requested.

Recommended content: WiFi Marketing. What Is It?
Who Should Use This Tool?

What Happens After I Purchase?

What Happens After I Purchase?

  • Choose a monthly or annual subscription. Receive a 10% discount If you sign up for an annual package.
  • After signing up, you will receive an email confirmation with your Order Form. Sign and return your Order Form to begin your smooth onboarding process!
  • Respond to the onboarding questionnaire that will be shared with your Order Form.
  • Get your brand assets ready (logo in high-resolution png, brand color palette, 5 of your favorite product brand images)
  • Coordinate a transition plan with our Implementation Team, if needed.
  • There are no development or design resources required from your team during onboarding.
  • Schedule your Go Live day!

*Not a CDP plan.
Can’t find what you’re looking for? Contact us 

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