Troubleshooting Tips

What to do when my computer is not allowing the captive portal to pop up?

Follow these steps when your computer is not allowing a GoGoGuest captive portal to pop up.

When your computer is not allowing a popup, you can change your settings to allow popups. Here’s how you can do it for different browsers:

Safari

Open Safari Preferences:

  1. Open Safari
  2. In the top menu, click on Safari and then select Preferences.

Go to the Websites Tab:

  1. Click on the Websites tab.
  2. In the sidebar on the left, find and click on Pop-up Windows.

Adjust the Settings:

  1. In the right pane, you will see a list of websites currently open or that have been previously configured.
  2. For each website you want to allow pop-ups from, click on the dropdown menu next to it and select Allow.
  3. Alternatively, at the bottom of the list, you can choose When visiting other websites and set it to Allow.

Google Chrome

Open Chrome Settings:

  1. Open Chrome
  2. Click on the three vertical dots in the upper-right corner of the browser window.
  3. Select Settings

Go to Privacy and Security:

  1. Scroll down and click on Privacy and security in the left sidebar.
  2. Click on Site settings.
  3. Adjust Pop-Up Settings:
    • Scroll down and click on Pop-ups and redirects.
    • Ensure the setting is set to Sites can send pop-ups and use redirects.

Allow Specific Sites:

  1. Under the Allowed to send pop-ups and use redirects section, click Add next to Allowed.
  2. Enter the URL of the site you want to allow pop-ups from and click Add.

Firefox

Open Firefox Settings:

  1. Open Firefox.
  2. Click on the three horizontal lines in the upper-right corner and select Settings.

Go to Privacy & Security:

  1. Select Privacy & Security from the left sidebar.

Adjust Pop-Up Settings:

  1. Scroll down to the Permissions section.
  2. Next to Block pop-up windows, click Exceptions.

Allow Specific Sites:

  1. Enter the URL of the site you want to allow pop-ups from.
  2. Click Allow, then Save Changes.

Microsoft Edge

Open Edge Settings:

  1. Open Edge.
  2. Click on the three horizontal dots in the upper-right corner and select Settings.

Go to Cookies and Site Permissions:

  1. Select Cookies and site permissions from the left sidebar.

Adjust Pop-Up Settings:

  1. Scroll down to Pop-ups and redirects and click on it.
  2. Toggle the switch to Allow.

Allow Specific Sites:

  1. Click Add under Allow.
  2. Enter the URL of the site you want to allow pop-ups from and click Add.

Following these steps should help you allow pop-ups on your computer.

Need more help? Learn how to contact support.

George Palacios
Customer Success

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