When attempting to connect to a guest WiFi network that is controlled by a GoGoGuest captive portal authorization page, it can be frustrating if the page fails to load. If you find yourself in this situation, here are some troubleshooting tips to help you get connected and access the network seamlessly.

1. Check your network connection. Before assuming that the issue lies with the captive portal authorization page, ensure that your device has a stable internet connection. Make sure you are connected to the correct WiFi network and try loading other websites or apps to confirm that your internet connection is working as expected.
2. Clear your browser cache. Sometimes, your browser's cache can cause problems when loading captive portal pages. Clearing your browser cache can help resolve this issue. Simply go to your browser settings and locate the option to clear your cache. Once cleared, try loading the authorization page again.
3. Disable VPN or Proxy settings. Virtual Private Networks (VPNs) or Proxy settings can interfere with captive portal pages, preventing them from loading properly. Temporarily disable any VPN or Proxy settings on your device and attempt to access the authorization page again.
4. Guests trying to authenticate with iOS devices. The device OS is not embedded with automatic captive portal detection. Most modern devices have an operating system that automatically checks if an available internet connection is working. The OS tries to reach a specific website. The device is redirected to the captive portal if the network is set up with captive portal authorization.
5. Restart your device. A simple yet effective troubleshooting step is to restart your device. Often, technical glitches can be resolved by rebooting your device, allowing it to start fresh and potentially fix any minor software issues that may be hindering the loading of the captive portal page.
6. Try a different browser or device. If the authorization page still doesn't load, try using a different browser or device. Sometimes, compatibility issues can arise between certain browsers or devices and a captive portal authorization page. By switching to a different browser or device, you can determine if the problem lies with your initial setup.
7. Turn off your pop up blockers. Follow these steps.
8. ‍Guests trying to authenticate with a Chromebook device. Captive portal authorization issues have been reported by several Chromebook users when attempting to connect to a network, particularly a home network, that does not have a captive portal set up. This problem emerged after the Chromebook OS 88 update. To resolve this issue, some users have successfully resolved it by reverting back to OS 86.

Google Support offers the following helpful resources:

• ‍Chromebook Enterprise help community‍
• Procedures for setting up networks for managed devices.

Need more help? Learn how to contact support.