GoGoGuest – Customer Intelligence For Restaurants

RESTAURANT CUSTOMER ANALYTICS

Grow your revenue with GoGoGuest

Discover behavioral patterns in your restaurant’s customer lifecycle that is not visible to the naked eye. Transform your sales performance with machine learning powered customer insights.

Ready for a data-driven, analytics and insights approach to restaurant ROI?

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"We don't know if our loyalty program is driving traffic"

Understanding your customers comes first. For everything.

Want to hone your menu for profit? You need to know what your customers are buying.

Want a loyalty program that delights? You need to know what your customers love about your brand.

Want a consistent brand experience across touch-points? You need a clear picture of how your customers are engaging with your business. 

But if your customer insights are locked up in impenetrable data sets, there’s little way of knowing how to improve your products and processes.

Which is how you end up with:

  • hit and miss marketing
  • under performing email campaigns
  • inefficient ordering channels
  • inadequate loyalty programs
  • untapped product mixes that could drive profit

You’ve tried to use the data you have, but when it comes down to it…

You need intricate, customer data, analytics and insights, that's designed for the restaurant industry.

INTRODUCING

GoGoGuest Customer Analytics

The simple way for hospitality businesses to identify revenue-growing opportunities from customer data. 

You can’t run a business wearing a blindfold. Get clear insights into your customer data and uncover opportunities you’ve been missing.

With GoGoGuest Customer Analytics, you can easily collect, organize and transform the data from each of your systems into impressively detailed analytics. All presented in beautifully visual reports your entire team will love.

GoGoGuest Customer Analytics is the missing piece that turns data from disconnected to big picture profitability to achieve restaurant ROI.

Ready to learn how customer analytics can improve your restaurant's ROI?

2 Million + Customers Under Management

1 %
Customer acquisition across channels
1 %
Lift in revenue
1 %
Increase in loyalty
1 %
In cost savings

CUSTOMER DATA MANAGEMENT

Get A 360 View Of Your Customers In Every Sales Channel

Gain real-time customer analytics and insights across in-store and online channels.  GoGoGuest helps you quickly pinpoint which channels, products, campaigns and customer segments are boosting your profitability and growing brand loyalty. 

Customer data, analytics and insights helps you maximize profitability with:

One-click partner integrations: 

GoGoGuest easily integrates with your in-store and online platforms. Data is automatically collected from each touch-point in real time. And then organized to create a crystal clear, 360 view of your customers.

Et Voila! You have solid building blocks to drive customer engagement, grow your loyalty program, enhance product merchandising, menu design, inventory management and more.

Data Warehousing and Management:

Your data, all in one place. Eliminated data inconsistencies and build an accurate picture of your customers and processes on autopilot. With Data Sync you get transparency across channels, platforms and store locations. 

Which means your marketing team can easily test campaigns, offers and product combinations. And your front-of-house team can rely on actionable CRM data when interacting with customers.

Dynamic Customer groups:

Want to know your customers? Now you can create dynamic customer groups from millions of customer profiles in just seconds. Simply assign key attributes for deeper personalization and customer insight.

Build behavior-based groups and cohorts across channels and platforms. So you can confidently create and iterate on the product bundles, offers, campaigns and automations that boost your bottom line.

Want to effortlessly optimize your sales effectiveness?

MARKET BASKET ANALYSIS

Your top performing products and best new opportunities on a plate

Finally understand your customer at the purchase level. With no extra effort.

Our industry leading customer analytics with built-in market basket analysis tool will comb through your customer purchase behavior to identify your best performing products and product mixes by revenue and profitability. So you can easily unlock new efficiencies and revenue opportunities in your business.

Market Basket Analysis delivers you:

  • Multiple perspectives of customer groups based on cross-channel purchase data
  • Product and bundle recommendations informed by purchase history, interests and key customer attributes
  • Tailored up-sell and cross-sell suggestions to increase profitability
  • Personalized engagement strategies that grow customer loyalty, purchase frequency and total spend
  • Accurate pricing strategies and value driven menu design recommendations

Get tailored 'customer first' insights to optimize profitability and delight your customers.

CUSTOMER ANALYTICS and aI for restaurants

Powerful business insights, beautifully presented

Intricate data analysis is pointless if your team can’t access it. And for that, there’s our analytics and AI solution.

Our state-of-the-art customer analytics and AI technology synthesizes your data and crafts it into a stunning and useful dashboard for your brand and business.

Through your GoGoGuest workspace and dashboard you’ll discover your low value and high-value customer segments, know which marketing campaigns and offers are driving sales and which offers and promotions to focus on next.

GoGoGuest doesn’t just present the data, we’ll instantly uncover cost efficiencies and opportunities that you can immediately leverage for growth and cost-effectiveness.

With GoGoGuest Customer Analytics and AI your team can: 

  • See information from every location and ordering channel, as it’s happening
  • Easily view revenue by ordering channel or audience engagement
  • Get to the minute insights into your business
  • Instantly identify and correct cost inefficiencies and opportunities
  • Customize your dashboard

Your operations and marketing team will have accurate, dependable information so they can test new messages, new menu item combinations, and new campaigns with confidence.

Customer analytics: a clear path to success

Find new opportunities in customer purchase and engagement patterns. GoGoGuest customer analytics gives you data driven insights to predict future sales performance of a product, menu offering or a combination of offerings.

Here's what happened when Edley's BBQ started using GoGoGuest

20000+

New Customers Acquired

78%

Increase Across Ordering Channels

92%

Customer Engagement

POS, EMAIL, SMS, ONLINE AND IN-APP MARKETING

Build delight into each moment of your restaurant's customer journey

What if you could easily keep your messaging consistent across every touch-point?  And deliver exactly the right message at the perfect moment?

Each GoGoGuest marketing and sales channel uses deep, data-driven personalization to deliver the perfect message, offer or reward at exactly the right moment.

With a clear view of customer engagement habits, every message is highly targeted to each individual customer.  So you can drive engagement and create genuine delight at every point in your customer journey. 

Want to see what we can do for your business?

SOUTH LAKE BREWING COMPANY

Powerful customer analytics with engagement delivery tools

GoGoGuest opened our eyes to the importance and value of understanding customer analytics and how we use what we learn for marketing and sales. For any restaurant and craft brewery concept who have their eyes on ROI and growth, GoGoGuest is an essential solution.
NICOLE SMITH
Founder and CEO

Easy for your team, seamless with your systems

Give your team access to the resources they need. With beautiful reports and a customizable dashboard, GoGoGuest transforms customer data into actionable insights your team can put into motion.

It’s simple to integrate systems you already use.

With GoGoGuest you can: 

  • Understand purchase patterns across ordering channels
  • Easily migrate data from your current marketing platforms to GoGoGuest (even at an enterprise level)
  • Deliver the right message at the right moment with simple-yet-powerful customer engagement tools
  • Empower your in-store managers, marketing team and staff with easily accessible insights
  • Get white-glove support through onboarding and beyond
GoGoGuest is super easy to use with our existing systems. Our entire team is onboard! We are thrilled to be an early partner and customer.
Greg Bucheister
Coffeebar, Founder, CEO

Move from "I don't know what's working" to deep customer insights and optimized profitability in a matter of days

FREEPORT VILLAGE STATION

Smarter mall operators

Understanding real-life engagement and connecting with our customers online and in their inbox were our biggest customer engagement gaps. We're smarter mall operators thanks to GoGoGuest.
Janet Grady and Bruno Andreades
The PRISM Company

NO MORE GUESSWORK

Drive real growth with data-driven marketing and an acute understanding of what works for your business

Identify gaps and opportunities in your customer lifecycle to grow revenue and optimize your profitability. With GoGoGuest Customer Intelligence you can finally connect the missing pieces and pinpoint critical information like:

Your customers by spend

Top menu combinations that grow revenue

The profitability of each on your menu

Your customers' average spend per visit

Most frequently used ordering channel

Top performing menu items and combinations

You'll have the actionable insights you'll need to:

Grow foot-traffic to your brick-and-mortar

Boost your online sales

Expand your customer loyalty program

Drive customer engagement

Design the perfect profitable menu

Enhance your product merchandising

Ready for revenue-boosting clarity on your business?

Schedule your FREE consultation

It takes 15-seconds!