Common questions about GoGoGuest, business tools for better decisions.
GoGoGuest offers a comprehensive set of data-driven business tools to help you make better decisions that drive revenue and elevate your brand’s customer experience – in your physical store and online.
WiFi Marketing & Analytics
WiFi Marketing is a growth marketing tool for businesses with physical storefronts like coffee shops, restaurants, cafes, bars, breweries, hair salons, spas, retail and pop up shops.
WiFi marketing is about optimizing your Internet to learn more about your audience and customers. It comes with a captive portal that is specific for your brand. The goals is to collect email addresses so you can grow your lists.
A WiFi Marketing subscription with GoGoGuest comes with the following:
- Assistance in finding the right ISP (Internet Service Provider) in your area.
- Assistance in selecting your hardware and equipment from access points to firewalls.
- Setting up your guest and other WiFi hotspot needs that you’ll need for your POS, employee WiFi, music and other live-streaming services.
- Creating your captive portal that is branded for your business. Learn more about captive portals.
- Sending automated and personalized email content
- Campaign and marketing analytics.
With GoGoGuest, you won’t need to hire a technician to monitor and manage your WiFi hotspots. We provide you with the off-site support you need to know what is going on with your WiFi.
If you’re a hospitality, coffee shop or restaurant business concerned with the headaches that come with guest WiFi, we offer a version with unique codes that is generated from your POS. See our list of integrations.
When it comes to wireless cloud access points or enterprise level routers, there are 3 brands we recommend:
- Cisco Meraki, top of the line and pricey yet it comes with perks including an easy RMA (Return Merchandise Authorization) process for faulty hardware and a lifetime warranty, under Meraki’s Terms and Conditions. The Meraki unit we recommend would depend on the size of your storefront, indoor and outdoor needs and potential interference. In addition to the hardware, business owners will need a Meraki Cloud License.
- Ubiquiti Unifi, is a great option for business owners who are budget conscious yet want a reliable, secure and easy to maintain WiFi network infrastructure. To use GoGoGuest with your Ubiquiti Unifi WiFi network set-up you will need a Unifi Cloud Controller.
- Datto Open Mesh, is a great option similar to Ubiquiti, yet requires a monthly Cloud License similar to Cisco Meraki.
GoGoGuest integrates with WiFi infrastructure hardware brands with Cloud capabilities and a robust API.
GoGoGuest integrates with the following POS solutions:
- Square POS. Don’t have a Square POS account? Get started.
- Toast Lab
- Talech POS
- Revel
- Clover
Every subscription offered by GoGoGuest includes WiFi marketing features.
- Basic Subscription, this subscription is a great fit for businesses and brands looking to grow their email lists and are already comfortable with an email marketing platform like MailChimp. Get a demo.
- Rise Subscription, comes with our WiFi marketing with a POS integration that offers more control for the business owner. This is a great fit for coffee shops, restaurants, brew pubs, bars and other indoor areas who want a stronger guest WiFi policy and more control in their guest usable space. It also means that each device connected to guest WiFi is a sale.
- Scale Subscription, includes all the WiFi marketing features in the Rise Subscription, automated and personalized email marketing, marketing analytics and a fully designed and built business website. This subscription is great for businesses and brands that want a beautiful website that can scale and a team to lean on for content updates and maintenance.
- Growth Subscription, comes with all the WiFi marketing features in the Scale Subscription, automated and personalized email marketing, marketing analytics and a fully designed and built business website. This subscription is great for businesses and brands that want a beautiful website and online store that can scale into and a team to lean on for content updates and maintenance.
As a software subscription company, GoGoGuest does not provide any hardware access points for our standard subscription plans. Here is how we help our new customers:
- Recommend the best hardware infrastructure set-up based on your current requirements and we’ll recommend vendors and marketplaces with the best price.
- GoGoGuest can integrate with your existing hardware infrastructure (Cisco Meraki, Ubiquiti or Ditto-Open Mesh) provided that our on-boarding team is given access to your network infrastructure’s admin tools.
- GoGoGuest offers cloud license subscriptions for Meraki and Ubiquiti. These cloud license subscriptions are available monthly or yearly and are separate from our software subscriptions.
- GoGoGuest provides WiFi hardware infrastructure and Internet bandwidth for temporary WiFi or pop up WiFi needs.
GoGoGuest offers temporary WiFi service for for the following events:
- Pop up retail shops (indoor and outdoor)
- Festivals
- Brand activation events (we partner with experiential agencies)
We offer temporary WiFi service with a full-stack WiFi networking hardware infrastructure, bandwidth and onsite technical resources, if requested by the agency, brand or business owner.
For our standard subscriptions, you won’t need a networking technician to start using GoGoGuest. Our solution is as easy as plugging into a power supply and your ISP’s modem or switch. Our customer support team will walk you through the steps during a quick on-boarding call.
The exception: If your business currently relies on a networking technician for your WiFi needs, then GoGoGuest can coordinate the on-boarding process with that technician.
For temporary WiFi service customers, should an agency, brand or business owner requests for an onsite technician, GoGoGuest can provide a resource or work with your appointed onsite Technical Director.
From the time a new customer signs up on one of our standard subscriptions, we are able to fully onboard a store location within 7-10 business days. The number of days can be shortened or lengthened by a few factors:
- The customer has an existing cloud access point or hardware infrastructure that is compatible with GoGoGuest.
- There are no delays in purchasing, shipping and receiving the cloud access point or hardware infrastructure
- If signing up for our Rise Subscription, the number of on-boarding days expand or contract depending on your POS provider. GoGoGuest offers one-click integrations with Square POS and Clover. While Revel and Toast Lab require some coordination with their API teams.
For temporary WiFi service, once a quote is approved and necessary payments are made, GoGoGuest is able to onboard a pop up shop location within 7-14 business days.
For festivals and large scale brand activation events we recommend consulting with GoGoGuest at least 6-4 weeks before the official load-in date.
GoGoGuest is a 100% customer focused company. We take pride in working along side business owners, agencies, franchisees and franchise organizations – any size business, as a partner.
Every account comes with customer support.
- Live chat, email and phone support is available from 8AM – 6PM PT daily.
- All Business WiFi service subscriptions come with an automated monitoring and maintenance feature that allows GoGoGuest to notify the business owner of outages or when a power supply or ethernet cable comes undone.
- All Business WiFi service subscriptions come with WiFi hotspot monitoring and application usage capabilities. This means: 1) We can recommend adjustments to settings and installation of your network infrastructure hardware when there is proof of strong interference. 2) We can help control which applications are accessible to help ensure legal use compliance with your ISP providers. 3) We can schedule the availability of your SSIDs.
- Technical issues reported by subscription accounts are addressed within 2-4 hours.
- Technical issues reported by temporary WiFi service customers are addressed immediately.
- Change requests to existing business WiFi service settings are addressed within 24-hours from when the request is made.
- Customers experiencing interruptions from their Cloud POS can easily request a temporary secure guest WiFi hotspot.
If you signed up for a Basic Subscription, copy these questions on an email and send your answers and files to Concierge@GoGoGuest.com. Mention your company name and Invoice # from your first subscription payment in the subject line.
- Your brand’s logo in high resolution png or jpeg format
- Your brand’s color palette or a brand design document
- 4 high resolution photos including the interior of your storefront, product shots (coffee, food, merchandise, etc.), the exterior of your storefront and people shots with your brand or products
- Your store hours
- Your company website
- What cloud access point are you using?
- If you have an Ubiquiti cloud access point, what type of controller are you using?
- What type of email marketing system are you using? Do you have a Mailchimp account?
- How often would you like each customer to connect to your guest WiFi
- Do you need other WiFi hotspots (Example: a private WiFi for your POS or an employee WiFi)
- Do you offer catering today? If yes, please share URLs to your catering menu.
- Do you offer order ahead, to go orders or delivery orders today? If yes, please share URLs to these services.
- Who is our contact person at the storefront? Please provide a name, role and phone number
- Anything else we should know about your storefront?
If you signed up for a Rise, Scale and All-In-One Subscription, copy these questions on an email and send your answers and files to Concierge@GoGoGuest.com. Mention your company name and Invoice # from your first subscription payment in the subject line.
- Your brand’s logo in high resolution png or jpeg format
- Your brand’s color palette or a brand design document
- 4-8 high resolution photos including the interior of your storefront, product shots (coffee, food, merchandise, etc.), the exterior of your storefront and people shots with your brand or products
- Your store hours
- Your company website
- What cloud access point are you using?
- If you have an Ubiquiti cloud access point, what type of controller are you using?
- What type of POS are you using?
- How often would you like each customer to connect to your guest WiFi
- Do you need other WiFi hotspots (Example: a private WiFi for your POS or an employee WiFi)
- Do you offer catering today? If yes, please share URLs to your catering menu.
- Do you offer order ahead, to go orders or delivery orders today? If yes, please share URLs to these services.
- What type of offers would you like a guest to receive after signing up to your new guest WiFi for the first time, if any?
- What type of offers would you like your most frequent customers to receive, if any?
- Who is our contact person at the storefront? Please provide a name, role and phone number
- Anything else we should know about your storefront?
Marketing Automation
With a GoGoGuest Rise, Scale or Growth Subscriptions, you gain access to a premium email marketing dashboard, features and unlimited campaign sending. Email is an awesome growth marketing tool, here’s why:
- A gallery of email marketing design templates for every occasion.
- Easy and simple drag and drop email template editing tools.
- Integrate and automate subscriber sign-ups from your website, an iPad device, reservations, online orders and appointments to one subscriber list.
- Organize your subscriber lists based on location, habits. channels, average order value and more!
- Data tags for each subscriber information
- Rules-based customer journey automations.
- Personalization.
- Flexible campaign scheduling capabilities.
- Send optimization based on a subscriber’s time zone.
- Built in A/B testing capabilities.
- Spam testing.
- Customize your email sending domain.
- Connect and track e-mail campaigns with Google Analytics.
- Auto-de-duplication of lists and subscribers.
- Make data-driven campaign decisions with robust marketing analytics using data from systems you already use.
GoGoGuest helps grow your opt-in subscriber lists across different channels including:
- Captive portals, through our Business WiFi Service
- Website and iPad device forms, through our custom code that you can easily add on to your existing websites or eCommerce pages
- Automation from third-party applications, we can auto-capture customer sign-ups from your reservations, online orders and appointment bookings.
- Businesses are able to organize subscriber lists by location, behavior, campaign performance, purchases, and other data-driven segmentation through one single account or through multiple stake-holders.
- The benefit: All your subscriber lists are stored and captured in one place, which means you can see, access, view which subscriber segments are the most profitable for your business.
- Through our robust reporting and insight tools, business owners and marketing teams have a quick view of active subscribers and lagging subscribers. This makes it super easy to plan and program marketing campaigns, promotions and offers.
- Automated subscriber engagement scores to help you decide how to maintain and manage your subscribers.
- You gain full access and ownership to subscribers who sign up with your business. GoGoGuest does not sell or share your subscriber lists with any third-party applications. See our Privacy Policy.
With a GoGoGuest Rise, Scale or All In One Subscription, you gain access to UNLIMITED campaign sending and automations.
This means there is no limit to the number of campaigns or automations you are able to create and send your subscribers.
The number of email users globally has reached the count of 3.8 billion. I fact in 2023, this number is predicted to be at 4.4. billion users. These figures are enough to show how email as a marketing channel can work wonders for you as a marketer if you leverage it well.
However, what can make an email marketing strategy super effective is the use of marketing automation. Here are the immediate benefits:
- Lead activation. After capturing a subscriber’s information. Activation is the next immediate step to help determine the lead score of the new subscriber.
- Behavioral engagement. Progress the new subscriber from active to an engaged subscriber.
- In-market. Determining the potential value of the subscriber throughout the engagement cycle using drip-automation campaigns.
- Conversion. Finally converting that subscriber into a buyer then potentially into a loyal fan.
With email marketing, the engagement metrics are limited to open rates and click-through rates.
The GoGoGuest Basic Subscription would be a great fit for an independent business who wants to use our WiFi Marketing with captive portal which integrates with a customer’s preferred MailChimp account. Ask about our Basic Plan.
For a full list of your favorite tools we work with check out our Integrations and Consulting information.
With GoGoGuest email marketing, business owners and marketers are able to transfer permission based opt-in lists from their POS, eCommerce, third-party applications and more, as long as it meets our compliance standards. Read about it in our Terms of Service.
Yes. As part of the GoGoGuest on-boarding process, each customer on the platform has an opportunity to schedule a 30 minute 1:1 training with a Customer Success team member.
Customers can also rely on comprehensive guides, customer stories and content by visiting the Marketing Resource Hub.
Website and eCommerce
With a GoGoGuest Scale Subscription or All-In-One Subscription, you get a brand new, fully responsive designed website or online store and so much more. Learn more.
- Dedicated account manager
- On-boarding structure and process
- Creative brief
- 2-4 30 minute design review sessions / feedback loop
- Asset audit (your brand assets, color palette and images / illustrations)
- Responsive website template design
- Copywriting
- Domain forwarding
- Site QA / testing across web browsers and devices
- Search engine optimization
- Site launch
- Full service email marketing
- Email marketing campaign performance and insights
- Email marketing dashboard access
- Website and iPad capture forms
- Captive portal design
- Business WiFi service
- 1-2 content web or online store content updates per month
- Web editor dashboard access post site launch
Available one-click integrations*
- Payment processing: Square POS, Stripe or PayPal
- Site analytics: Google analytics
- Social media accounts: Facebook, Instagram, Twitter, Linkedin
- Online reservations: Open Table, Yelp, Tock, Resy
- Delivery or To Go Orders: Uber Eats, Door Dash Chow Now, Seamless, GrubHub, PostMates
- Appointment scheduling: Acuity Calendar
- Customer review sites: Yelp, Trip Advisor
*You will provide log-in credentials to third-party applications.
Custom pricing available.
Didn’t find what you’re looking for? For complex website and online store requirements on eCommerce platforms like Shopify, Big Commerce or Woo Commerce, GoGoGuest offers custom pricing. Contact sales.
Businesses maintain 100% of their website at all times.
Asset creation and original assets are not included in your subscription. During the on-boarding process, your dedicated GoGoGuest account manager will work with you on identifying which assets and images are needed to design your website or online store. Here are a few examples:
- Brand logo
- Color palette
- Fonts
- Content images, illustrations and icons
- Product images, description, weight/height, pricing and shipping options
- Video
- Music
If you do not have any of the above assets, GoGoGuest can provide these services. Learn more.
Our approach to building and designing a website or online store is a partnership with our customer stakeholders.
An ideal project timeline to on-boarding the website and online store phase is 3-4 weeks. Here are the factors that may change our project timeline.
- Design adjustments are made after a Creative brief is approved
- Technical requirements are changing
- Assets need to be created and designed
- Missing product image, description, details including price, weight, height, shipping options and more
- Missing information on discounts
- If a brand has an existing website and online store, unclear direction on which content / information needs to be migrated can cause delays.
- Customer stakeholder is not prompt in providing feedback
For complex, large enterprise websites and online stores that prefer to use eCommerce platforms like Shopify, Big Commerce and Woo Commerce project timelines vary and are dependent on requirements.
At GoGoGuest our work with you does not end when your website or online store launches. Each site and online store is designed with your customer’s journey in mind.
Digital marketing automations included:
- Welcome email messages, to activate a new subscriber to your captive portal, newsletter form, website or online store
- Follow up emails after a certain time lapsed s
- Thank you note for making a purchase
- Special seasonal offers
- Win back campaigns
- And more!
Yes, GoGoGuest provides you with the following dashboards without any additional costs:
- Editor dashboard access to all site content pages and statistics
- Editor dashboard access to your online store
- Administrative dashboard access to your subscriber lists, segments, email marketing campaigns, automations, email template gallery, and campaign performance
Each subscription gets free stuff and upgrades.
Our Scale and All-In-One Accounts gain access to a dedicated Account Manager.
For immediate support requests with regards to your website or online store, here are the channels you can rely on:
- Live chat, email and phone support is available from 8AM – 6PM PT daily.
- Content change requests are addressed within 24-48 hours from when the request is made.
Yes. As part of the GoGoGuest on-boarding process, each customer on the platform has an opportunity to schedule a 30 minute 1:1 training with a Customer Success team member.
Customers can also rely on comprehensive guides, customer stories and content by visiting the Resources Hub.
To get started with a brand new website, sign up for our Scale Subscription.
What to expect as part of your on-boarding experience.
- After signing up our customer success team will reach out to schedule what we call a quick discovery call so we can better understand your website or online store requirements
- The discovery call will result in a website or online store Creative Brief, which you will need to review and sign-off on
- Your customer success partner will send you a list of creative assets you’ll need to share including: your brand logo, brand color palette or a brand document, original high resolution photos of your storefront’s interior and exterior, products and and any other brand approved illustrations.
- Don’t have a brand, brand document or a product catalog yet? We can hep with that too. Let your customer success partner know.
To get started with a brand new website plus online store, sign up for our All-In-One Subscription.
What to expect as part of your on-boarding experience.
- After signing up our customer success team will reach out to schedule what we call a quick discovery call so we can better understand your website or online store requirements
- The discovery call will result in a website or online store Creative Brief, which you will need to review and sign-off on
- Your customer success partner will send you a list of creative assets you’ll need to share including: your brand logo, brand color palette or a brand document, a product catalog template so you can provide us with your product names, short and long descriptions of your products, price points, original high resolution photos and any other brand approved illustrations.
- Don’t have a brand, brand document or a product catalog yet? We can hep with that too. Let your customer success partner know.
Your Data & Marketing Analytics
With a GoGoGuest Rise, Scale or All-In-One Subscription, you gain access to campaign and marketing analytics including:
- Admin dashboard access to your email campaign insights and performance.
- Campaign summary report with visual graphs showing recipient activity, worldview, opens and clicks overtime and email client usage.
- Automation summary report with visual graphs showing recipient activity, worldview, opens and clicks overtime and email client usage.
- Content summary report and comparison across campaigns and automations by date and by campaign
- Subscriber activity showcases list growth across all customer groups
- Segment activity showcases activity by customer segment (Examples: local subscribers vs. visitors from out of town or activity from customers with one visit to 4 visits)
- Engagement performance highlights active, inactive and unsubscribed subscribers. It also shows reports on email client usage.
- Detailed campaign and automation performance comparison by date with data on delivery rate, open rate, click-through rate, unsubscribe rate and bounce rate.
- Detailed statistics on your website and online store pages
- All reports are available for download in CSV format.
The GoGoGuest research and product team continues to update data, insights and reporting capabilities for our standard subscriptions plans.
For large scale businesses with complex requirements, we can deliver deeper and broader artificial intelligence driven dashboards with data, insights and trends that uncover real-world information from your store locations, POS by location, eCommerce, product, inventory, supply chain management and third-party applications. Talk to an expert.
GoGoGuest Guest Intelligence is our multi-channel marketing analytics platform designed for small and large businesses. Unlike traditional analytics dashboards, you can customize your views based on user level and access. It is designed to empower leaders and employees to make data-driven decisions.
There is a big need for businesses with storefronts and online channels to to pull data together into a single place and understand their customer’s behavior better in a single view.
GoGoGuest Guest Intelligence uses data from different systems you’re already using like POS solutions, eCommerce, payments systems and other data streams available to your organization.
GoGoGuest Guest Intelligence makes it easy and simple to view, access and zoom in on information and insights from products sold by quantity, by revenue, your most loyal customers, customer purchasing from different channels, average purchase value across multiple stores and more! Our powerful artificial intelligence platform analyzes all the data and provides recommendations to help stakeholders make customer-focused driven decisions when it counts most.
Ever wonder why over 50% of your menu items and or product items are not selling? Gain real-time insight on which channels are preferred by your top customers, the average order per visit across channels and more!
Here are a few questions we can help answer with our multi-channel marketing analytics platforms:
- What is the average order per purchase (by week, day, month or year). Data is available for independent and multiple locations
- Who are your top customers and their favorite channels for purchasing (in-store or dine in, to go, delivery or catering)
- What are the top products by time of day
- What are the top products by revenue
- What are the top products by location
The answers to these questions are useful for each person in your organization for different purposes. The beauty of GoGoGuest Guest Intelligence is that we can customize the view for each level of user access.
What it means.
Guest Intelligence offers a variety of user access levels for people on your team to help them make better decisions.
For example, a store manager who is focused on getting more people through the door by up selling products would want to know how many orders are processed by the hour and the average order per ticket.
Mid-day if sales are slow, the store manager can send a quick email campaign with a focus on higher ticket items and an extra reward for those who do make a purchase within a certain time. The store manager is able to act fast and make a decision seeing the sluggish sales for that day.
Meanwhile, the marketing analytics view for a multi-location operator, an online store entrepreneur is very different from what a store manager needs to be effective. Learn more.
How a data-driven business can apply their understanding of their customers to grow.
- Personalization – a customer centric approach to communications give a business the edge to know what and when to send which marketing campaign. Timeliness, accuracy and value of the content to the customer increases the chance of creating an “emotional connection” with the audience and creating a positive engagement.
- Enhance customer experience – post customer visit surveys is a great way of identifying areas of improvement and allows a brand to elevate a customer’s experience from good to great.
- Optimize multiple marketing channels – a data-driven approach allows a business or a brand measure the impact of content by channel and audience segment.
- Increase customer engagement – when a customer consistently engages with your brand, a bond is developed. There is trust and with trust comes positive brand perception that lead to purchases, loyalty and advocacy.
- Improve the quality of your content – data helps a business improve products and processes. It also helps create efficiencies in resources and sourcing. Overall, data can help a business be more responsible and accountable to its ecosystem of customers, employees and vendors.
- Focus on your loyal customers – rewarding your most loyal customers from time to time based on number of visits, purchases made, recommendations given is a great way to deepen a loyal segment’s relationship and how they value your business. Understanding their buying habits and patterns gives a business the edge to identify new and successful strategies.
- Understand the diversity of your customers – understanding that your business serves more than one zip code, city or state is powerful. An easy and simple way to test if audience diversity is a data point you can use to grow your business is by automating your welcome message and offer based on zip code or location. When doing so, it is recommended to have a similar message with small variations that acknowledge the person on the other line.
- Make marketing automation part of your strategy – If you want to get to know your customers and make use of your data, automation is a powerful feature to learn and use. You or your team won’t have the time to go through all that information you’ve acquired effectively and fast enough. So let the power of automation algorithm do the work for you by using the Customer Journey features.
- Test often. With data and insights available from your storefront and digital channels, it is easy to test your marketing communications and offers often. Make A/B testing a part of your team’s workflow before sending campaigns and releasing your most important user flows.
- Optimize pricing, product research and development and your supply chain management. When you have the data, insights and trends easily available across multiple channels it would be easy to implement pricing, R&D and supply chain management strategies that could make a difference to your bottom line. A 1% price increase could mean a 9.75% increase in operating profits and a decrease in production of certain product lines could make room for new and more high-value products.
Each business or brand owns their data. See more details in our Terms of Service.
GoGoGuest Rise, Scale and All-In-One Subscriptions give businesses the features and tools to delivery personalized digital experiences based on data provided by a customer.
- Personalization of digital experiences
- Timely engagement based on behavior (Examples: sending a reward after a visit or purchase, a special offer to recognize a birthday or being a top fan)
- Community and localization. Gaining the ability to send local content specific to customers who are nearby is golden for any business.
For deeper and more complex and deeper data, insights and trends requirements large scale businesses can lean our Guest Intelligence platform.
Each business or brand owns their data and insights. See more details in our Terms of Service.
Customer Support
WiFi marketing and management trouble-shooting check-list:
- Check your cloud WiFi access point is plugged into a power supply or a POE (Power Over Ethernet).
- Check your ISP (Internet Service Provider) main router or switch is powered up.
- Check your ISP (Internet Service Provider) is not having tower transmission issues in your area or that they did not recently update their router’s software.
- Check that all cables connecting your cloud WiFi access point and ISP router or switch are properly connected. Ethernet cable that not tightly connected could cause an interruption on your WiFi service.
- Check that all the ethernet cables are connected to the correct hardware device.
- WiFi Code from POS is not working. Make sure to check that the customer is 1) claiming the code within your store’s redemption time 2) entering the code correctly 3) using the code within the specified number of devices
Still having issues? Email Support.
Managing your subscribers:
- How many of your subscribers are active, engaged, unengaged and dormant? These are automated segments. Simply log-in to your GoGoGuest dashboard. Go to Lists / All Customers
- Trying to locate a subscriber but are unable to? Make sure you have the subscriber’s correct email address used when they signed up with your business.
- How to keep your subscribers to the most active and engaged customers? Go to Lists / All Customers. Then select the dormant list function to download this segment to a CSV file. Use that same CSV file to remove these subscribers from your All Customers list. See next step.
- Removing unengaged or dormant subscribers from your list? Go to Lists / All Customers / Remove Subscribers then copy and paste the email addresses from your CSV file. Make sure to choose: DELETE FROM THIS LIST ONLY.
Segmenting your subscribers:
- Segmenting your subscribers in GoGoGuest follows a rules-based approach driven by the available data collected from your subscribers.
- How to segment customers who visited your storefront or website/online store for the first time? 1) Go to your List Subscribers / All Customers Lists / Segments / 2) Create a new segment using the “Visit” value and adding 1. If you’re looking for the number of visits across all your channels, add a second value using “OR” and the value.
- Follow the same steps for different values you’d like to segment including: campaigns, customer journeys, date joined, last visit, total average purchase and more.
- How do I know which values to segment my list with? During the on-boarding process your GoGoGuest customer success partner will work with you to set up the custom data fields that are most important for your business.
Creating customer journeys:
- How do I get started with customer journeys? Before diving into your data, decide on which customers would be most valuable for your business. Common segments or customer groups include: local, frequent visitors, none-local, last visit date, average order per visit, customers who order online and more.
- Determine what type of engagement would be most valuable to your customers. This part of the process is an opportunity for your business to run tests and experiments.
- How do I set-up my first customer journey? Now that you understand your customer segments and have an idea on the type of engagement you’d like to lead with, it’s time to select a template from our gallery of templates. You may also use one of the 4 pre-designed branded templates that GoGoGuest provides during on-boarding. 1) Go to automation 2) Create a journey 3) Name your journey (example: subscribers who join our list through a newsletter or a captive portal) 4) Select subscriber joins the list 5) select All Customers and build your journey 6) Adding a time delay to your journey if it will improve the activation performance of your campaign or help you drive more sales. 7) Choose your email template, set-up subject and send from details 8) Update the content in your email template, if needed. 8) send a test to your in-box 9) Once satisfied you can turn on the customer journey.
- What happens after your customer journey is set up? Each time a subscriber meets the rules of a customer journey or automation, the specific message will be sent automatically.
- How do you know if your customer journey is well-received by customers? After a week or two, check on a specific customer journey to review the customer journey report. The report provide details including: number of emails sent, open rate and click-through rate. If unsatisfied with the results, you can easily change it to test different content.
Creating and sending campaigns:
- How are campaigns different from customer journeys? Campaigns are a great way to introduce something new like a product, a new feature or a special offer that aligns to a season. Campaigns can also- be used to re-target specific customer segments with personalization.
- What do you need to create a campaign? Before diving into creating a campaign there are a few decisions you need to make including: 1) what is the campaign goal 2) which customer segment would you like to reach 3) what type of engagement / content would be most interesting for this segment 4) frequency on which you’ll reach out
- Prepare your copy and creative assets. Once an outline is final, prepare your copy and potential creative assets you’ll need including: product images, colors you’d like to use, royalty free illustration and more
- Creating your first campaign on GoGoGuest is super easy with pre-designed templates and our gallery of beautiful templates. During your on-boarding process, four branded templates are pre-designed for you. If you would like to use a different template, there are many options to select from our gallery of templates.
- Start designing your campaign. After selecting a template, it is time to customize your colors, fonts and images with our simple and easy to use drag and drop email editing tool.
- Preview your campaign. View your campaign in different screen sizes including desktop, iPad and mobile phone device. Make the necessary adjustments, if necessary.
- How do you send a test campaign. Before hitting the schedule button, send yourself a test campaign. When satisfied you have the option to select the A/B testing function. The A/B testing function allows you to test two different subject lines or creative content and select the values for picking the winning version.
- How do you schedule your campaign? When you are ready to send your campaign, there are a few options available: 1) send it immediately 2) optimize your send time by allowing the algorithm determine the best time when a subscriber opens an email in their inbox 3) schedule it for a specific time or time zone.
Reporting and insights:
- To view your subscriber and segment reports, campaigns and customer journeys across specific dates, email clients service, devices and more go to Insights.
Experiencing other issues? Email support.
- To update content on your website or online store, simply log-in to your account. Each account is provided will full editor access.
- Content not displaying correctly? Uncache your device if you feel that your site content is not displayed correctly.
- Need to update a coupon or discount?
- Need to update or add a new page?
Experiencing other issues? Email support.
For new customers
- Please accept the invitation to your GoGoGuest account.
- The invitation is shared with the email address you used to subscribe with GoGoGuest.
For existing customers
- Log-in here
- Log-in with your username (email address used to subscribe on GoGoGuest)
- Log-in with your password
To update your payment information, log-in to our payment portal.
- Your subscription with GoGoGuest dba Dial IQ, Inc. is subject to our Master Services Agreement and Terms of Service.
- For Basic and Rise monthly subscriptions, we require a minimum of 60-days notice to cancel your account.
- If you need to cancel your account, please reach out 60-days prior to your intended cancellation date, otherwise you may be invoiced in accordance with our Terms of Service.
Questions? Email Billing@GoGoGuest.com
Every GoGoGuest account comes with customer support.
- Live chat, email and phone support is available from 8AM – 6PM PT daily.
- All Business WiFi service subscriptions come with an automated monitoring and maintenance feature that allows GoGoGuest to notify the business owner of outages or when a power supply or ethernet cable comes undone.
- All Business WiFi service subscriptions come with WiFi hotspot monitoring and application usage capabilities. This means: 1) We can recommend adjustments to settings and installation of your network infrastructure hardware when there is proof of strong interference. 2) We can help control which applications are accessible to help ensure legal use compliance with your ISP providers. 3) We can schedule the availability of your SSIDs.
- Technical issues reported by subscription accounts are addressed within 2-4 hours.
- Technical issues reported by temporary WiFi service customers are addressed immediately.
- Change requests to existing business WiFi service settings are addressed within 24-hours from when the request is made.
- Customers experiencing interruptions from their Cloud POS can easily request a temporary secure guest WiFi hotspot.
Learn best practices from our guides and customer stories.
Best practices, customer stories and observations
Need help finding a subscription that is right your business?
We can help.
Prefer custom pricing?
Our standard rates are designed for independent business owners and brands with up to 3 locations. We offer custom pricing for businesses and brands with over 5 locations.
